This policy follows Kuwait’s Consumer Protection Law No. 39 of 2014.

1. 14-day returns & exchanges

You can return or exchange a product within 14 days of delivery or purchase, with your invoice.

2. Condition of returned items

Items must be unused, not installed, and in their original packaging with all parts and labels.

3. Wrong or defective items

If we sent the wrong item or it is defective, contact us within 14 days. We will replace it or give you a full refund, including the delivery charge.

4. Items we cannot accept back (unless defective)

• Parts that have been installed or fitted.
• Opened oils, coolants and other fluids.
• Special-order parts ordered specifically for your car.
• Items damaged by incorrect installation or misuse.

5. Battery warranty

Batteries carry the manufacturer’s warranty: Motorcraft – 36 months, Amaron – 12 to 24 months, Bosch – 12 months, Varta – 12 to 18 months (depending on model).

For a warranty claim, contact us with your invoice and we will guide you. Most battery warranty claims are handled directly by the brand’s authorized agent in Kuwait.

6. How to return an item

WhatsApp +965 6074 6300 or email info@autohatimi.com with your order number. You can bring the item to our Shuwaikh branch (Saturday – Thursday, 9:00 AM – 8:00 PM, Friday closed), or ask us to collect it. A KD 2.000 pickup charge applies to change-of-mind returns; collection is free if the mistake was ours.

7. Refunds

After we inspect the returned item, refunds are made within 7 days using the original payment method: cash orders are refunded in cash at our store; KNET and payment-link orders are refunded to the same card.

8. Contact us

Phone / WhatsApp: +965 6074 6300 · Email: info@autohatimi.com
Address: Opposite Auto Mall, Canada Dry Street, Shuwaikh Industrial 70051, Kuwait